DIGITAL CONSUMERISM, PROTECTION AND PREDATORY PRICING IN INDIA
With globalization followed the rise of digital platforms and consumer services in India. In the olden times, a consumer would not fiercely put its bet on online products but was made simpler through regulatory assurance and consumer protection in India. The rise in Digital consumerism created space for relevant markets to foster the Indian economy. As prescribed by the UNTCAD model, India adopted its competition law in the year 2002. And set up Competition Commission of India a year later which replaced the MRTP Act. The Act[1] seeks to ensure fair competition in market and aims to curb the negative aspects through its regulatory authority. CCI[2] along with Consumer protection forums at district[3], state & national level in turn helped the Indian consumers. It ensured timely refunds and guaranteed its consumer fair prices. And made the consumer ready to take the digital leap in making its nation a digital economy.
Escalation
While tracing this digital growth, we find that it was
majorly achieved through internet connectivity, speed and easy accessibility
through the Telecom service providers. As these providers play a significant
role in Digital India. And the growth is quite evident in both Public and
Private sectors.
The online retailers opened its door to various
industries like, Food, Pharmaceutical, Fashion & especially Beauty industry
which earlier seemed impossible. As sale and purchase of online beauty products
by female consumers was a big NO. One such retailer that made this beauty leap
in India is NYKKA. The Company was launched in India in the year 2012, and has grown by about 350% and currently
running at about 600 crore run rate. The escalation could only be explained
through relevant market, geographic & product dimensions based on locations
of customers. Being an online retailer NYKAA realised the
gap and joined hands with various international luxury brands to cater the
needs of its consumers. It also owes it success to the digital revolution that
diminished the demand-supply gap.
Similarly
big online retailers like Amazon established itself as a dominant player in the
Indian market soon after its launch in 2012. While, Amazon [4] was trying to escape the
antitrust scrutiny through the US Antitrust authorities, Amazon.in made its way
to the homes of Indian consumers through one day prime delivery and low prices.
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