The consumer’s right in Indian perspective
The Consumer Protection Act, 1986 is the prevalent law in India which provides rights to consumer in India. As per the Act, “consumer rights mean the right to have information quality, potency, quantity, purity, price and standard of goods and services.” In furtherance of aims and objectives of the Act some general and special rights have been conferred upon the consumers for the protection of their interest. The Rights are: RIGHT TO SAFETY: it means that consumer has right to be protected against the marketing of such goods and services that are harmful to life and health. For example, electrical appliances can cause serious injury if they are manufactured with a substandard products or do not conform to safety norms. Thus, consumer should be educated to use ISI marked electrical appliances. RIGHT TO BE INFORMED: a consumer has the right to get true and complete information about the quality, quantity, price, contents, date of manufacturing and expiry etc of the goods an...